Description
We are looking for an experienced IT Client Account Coordinator to join our team in Boston, Massachusetts. In this role, you will play a crucial part in managing schedules, coordinating projects, and ensuring seamless communication between clients and internal teams. The ideal candidate will bring strong organizational skills and a deep understanding of IT systems and tools. Previous MSP experience is highly preferred. This role is hybrid, onsite in Boston 3-4 days a week.


Responsibilities:

• Coordinate and manage calendars for Client Leads, Consultants, and Technical Account Managers to ensure efficient scheduling and resource allocation.

• Utilize Microsoft 365 tools and platforms such as ConnectWise or Autotask to track and maintain project workflows.

• Prepare and deliver detailed reports using standardized templates while ensuring accuracy and clarity.

• Foster strong communication with clients to address inquiries...