Support the end-user community, both in office and remote.
Provide basic to advanced troubleshooting for software and hardware issues on multiple platforms (macOS, Windows 10/11, iOS, and Android).
Onboard and offboard end users.
Support the office technology platforms, including wireless and wired networks, conference room technology (Zoom and Microsoft Teams), automation systems, and AV streaming technology.
Provide white-glove IT support for executives, as well as at marketing events held in the office or other locations.
Asset management (managing the lifecycle of IT equipment from procurement to e-waste).
End-point management.
Leverage vendor support wherever possible to offer the best solution quickly.
Train and provide documentation to Level 1 and 2 support team members.
Other Requirements
Be diligent in ensuring support tickets are closed or reassigned within ...