Roles & Responsibilities:
Manage Level 1 and Level 2 support for applicationsDiagnose and resolve application issues raised by users within defined SLAsMaintain documentation of common issues and solutions in the knowledge baseCoordinate with vendors and internal teams for escalations and fixesAssist with software rollouts, upgrades, and patchesConduct training sessions for end-users when neededMonitor application performance and generate periodic health reports Location:
Mumbai
Branch:
Experience:
4 - 6 years
Salary Range:
As per industry standard
Functional Area:
Other
Employment Type:
Permanent
Desired Candidate Profile:
4 - 6 years of experience i...