IT Application Support (SAP Experience / Training Provided)
Application Support - Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.
Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.
Change Request - Work closely with process owners and business teams to document requirements for enhancements.
Testing & Validation - Prepare and execute UAT scenarios in collaboration with business users; validate system changes, fixes, and enhancements before production deployment.
Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.
Document recurring issues, maintain knowledge base articles, and support user training sessions.