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IT Application Support

Company

SEER S&R

Location

kuala lumpur, kuala lumpur

Type

Full-time

  • Ability to keep Customer at the forefront of all requests and advocate for the Customers needs at all times. Advocate for Customer Success
  • Own and track tickets within SLAs
  • Identify, resolve or manage the resolution of system issues
  • Familiarity with multichannel service delivery and communications to handle service requests
  • Supports internal clients with system admin tasks and product knowledge expert advice.
  • Seek more information, by asking the right questions to collect information to assist and resolve the issue
  • Communicate to all levels to ensure clients and management are informed of issue status and updates.
  • Manage escalation to 2nd Line
  • Improve, manage and update Knowledgebase
  • Familiar working with automated system monitoring and applications across large networks
  • Application Support is a 24 hours/ 5 days / 365 day a week responsibility for customers from multiple regi...

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