Provide proficient technical support to all users in a timely fashion following standardized processes to identify, analyze, and troubleshoot any issues related to End-User’s computers and their applications. Support Vertiv employees with all aspects of End-User computing digital assets, including laptops, desktops, printers, and mobile phones. Handle internal infrastructure requests with external suppliers to ensure proper follow‑up on End‑User requests. Provide support to the Platform Service Team for corporate infrastructure related issues, programs, initiatives, and projects.