Champion the Digital & Data Engineering message to the business
Provide level 1-2.5 support for hardware, software, and network problems reported, documenting problems and solutions as required
Assist in 1st and 2nd level hardware and software support when required
Liaise with and participate in solving 3rd level complex or unsolved problems
Manage, support, and ensure operating viability of mobile devices, Windows PCs, and MacBooks, including imaging, provisioning, and reporting abnormalities
Manage, support, and ensure operating viability of jobsite network infrastructure, including configuring firewalls, switches, wireless access points, wireless bridges, security cameras, signal boosters, VoIP phones, DMZ networks, and other systems unique to specific jobsites
Ensure 24/7 availability and performance of the network that supports our systems, including on‑call responsibilities