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Investor Services Manager

Company

HedgeServ (Philippines) LLC – Manila Branch

Location

manila, metro manila

Type

Full-time

Investor Services Manager – Key Responsibilities

  • Resolve investor transaction enquiries escalated by Supervisor or Administrator
  • Ensure all aged items on TA bank reconciliations are resolved timely
  • Resolve complex AML/KYC documentation issues in conjunction with the AML Team
  • Review Investor Transactions on HedgeInvestor® (HedgeServ proprietary Investor Services System)
  • Review Redemption Payment Schedules
  • Review wire transfer payments
  • Ensure investor reporting is provided accurately and timely as agreed with client
  • Ensure client reporting is provided accurately and timely and in line with agreed client expectations
  • Handle complex calls from investors
  • Identify areas for improvement in processes, personnel and structure for discussion with Director
  • Establish and maintain effective working relationships with the NAV, QA, Compliance and Internal Audit departments within HedgeServ

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