Level II Additional Responsibilities
Team Collaboration
Key Deliverables by Level
Field Services Technician II (Lead Single Man Sites)
- Independently manage onsite IT support at single-person or lead-assigned locations
- Serve as the primary contact for end-user technical needs
- Own AV/conference room setup, maintenance, and issue resolution
- Execute full lifecycle support: imaging, deployment, recovery, e-waste
- Oversee inventory reconciliation and tool usage
- Prioritize and resolve tickets aligned to SLA targets
- Identify recurring issues and suggest process improvements
- Provide informal mentorship and support to visiting or junior technicians
- Uphold Astreya’s quality and service standards through professional communication and client interaction
Essential Duties And Responsibilities (All Levels)
End-User Support