Client Care & Customer Service

• Respond promptly and professionally to enquiries via phone calls, WhatsApp, email, and social media.
• Provide accurate information regarding Bconnect services, programmes, and appointments.
• Welcome and assist clients and families visiting the centre.
• Maintain a warm, professional, and client-centred experience at all times.

Appointment & Schedule Management

• Schedule, reschedule, and confirm therapy appointments.
• Coordinate therapists' schedules and room bookings.
• Follow up with clients regarding appointments and attendance.

Billing & Payment Administration

• Generate invoices, receipts, and payment records.
• Collect and record client payments accurately.
• Follow up on outstanding payments when required.
• Maintain proper financial documentation and filing.

Administrative Support

• M...