Job Title:

International Customer Support (HR Backend support)
Duration:

Contract to hire depending on project need (6 months initially and may extend)
Location:

Bangalore, Pune, Mumbai
Working Hours : Shift will be in any of United States of America time zones
Working days:

Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Overall, Purpose of Job:

Provide high-quality Tier 2 HR Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction
Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities:

Receive inbound Calls/Emails/Chats and ensure that cases and...