Key purpose:
To handle all internal sales, queries, orders and stock monitoring for the effective customerservice.
Duties and responsibilities: Customer liaison and interaction Order processing and stock monitoring Office administration Maintaining customer focused working relationships with internal, interdepartmental and external customers. Following up on daily delivery for customers.
Handling telephonic queries in a professional manner. Customer feedback and complaints § Cooperation from internal departments Accurate order taking. Load all orders received from customers andload buffer stock to be ordered. Coordinate deliveries with warehouse supervisor and drivers. Follow up on orders to be delivered for otherregions. Monitoring stock in system and re-ordering ifnecessary and liaising with planningdepartment as required. Follow up on daily deliveries. Delivery turn around times. Deal with all cash sales customer...