Assist with customer feedback analytics and reporting for regional meetings..
Assist in administering the global staff recognition awards, working with cluster HR partners.
Assist to plan, develop and execute relevant campaigns/initiatives and content for staff/associates (e.g. Ascott Moments Week, Ascott Culture Week) to drive and build branded service culture.
Review and update guest feedback handling standards and guidelines
Manage customer feedback via Customer Relations mailbox, ECMS and social media.
Provide administrative and user support for systems-related matters such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey and Shiji ReviewPro Online Reputation Management.
Assist in adhoc projects or tasks when required.
Job Requirements:
Preferably a diploma/degree in Marketing Communications or Social Science or Hospitality Managem...