[What the role is]

Provide support to the Case Officers in managing their designated portfolio of commercial tenants.

[What you will be working on]

• Serve as an assistant to the Account Manager for a designated portfolio of commercial tenants.
• Develop and maintain strong relationships with tenants through proactive engagement and effective feedback management.
• Assist to optimise operational efficiency and tenant experience.
• Conduct in-depth analysis of tenants' requirements, including space utilisation patterns, rental assistance needs and commercial considerations, to provide tailored solutions.
• Implement and manage arrears collection for the portfolio, ensuring timely rental payments and minimising defaults.
• Participate in negotiations for tenancy renewals with existing tenants, securing optimal terms while maintaining positive relation...