About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.
Job Description Job Responsibilities - Assist ASR members with inquiries and concerns related to bookings, troubleshooting, and general programme information.
- Identify and consolidate booking issues reported through our brand website/app, ensuring they are addressed efficiently, and members receive timely resolutions.
- Strategise communications to provide timely information to ASR members.
- Develop and compile informative training materials for ASR team members on Ascott brands and loyalty programme details, equipping them to confidently assist our valuable members.
- Analyze and provide monthly performance metrics for our membership en...