Provide technical support as a Help Desk Technician in Toronto with a hybrid work model. Assist users with software and hardware issues while maintaining accurate records of transactions.
This role requires one year of help desk experience and offers a 12-month contract with potential for extension. In this hybrid position, you will troubleshoot lower complexity technical problems, install software, and perform hardware diagnostics. Strong customer service skills and educational background in IT or computer science are advantageous.
Key Responsibilities:
• Answer user inquiries for software and hardware assistance
• Install software and test hardware remotely when needed
• Monitor system operations to verify correct functionality
• Maintain records of communication and remedial actions
• Conduct diagnostics and confer with users to resolve issues
Requirements:
• 1 year of help desk experience
• Customer service skills preferred
• Educational background ...