Role Overview

The Intermediate Application Consultant — Utilities specializes in implementing and supporting utility billing solutions for both the regulated and deregulated North American markets. This role requires deep domain knowledge of billing operations — including rate structures, metered and flat billing, arrears management, and multi-service accounts — combined with strong technical and customer-facing skills.

Key Responsibilities

• Gather requirements and configure utility billing modules for water, sewer, gas, and electric services.
• Validate billing calculations, rate structures, and payment processing.
• Support integrations with GIS, SCADA, AMI, metering solutions, payment processors, and financial GL systems.
• Lead UAT cycles and go-live activities for billing system deployments.
• Train municipal billing staff and create user documentation for SaaS onboarding.
• Provide time-sensitive suppo...