Drive IT service improvements as an Intermediate Application Analyst in Edmonton, Alberta. This contract position focuses on enhancing service delivery through standardized ITSM processes in the public sector.
As an Intermediate Application Analyst, you will ensure application services are secure and aligned with Justice outcomes. Your role is pivotal in managing incidents, coordinating changes, and transforming complex business needs into technical requirements. You'll also oversee vendor performance, ensuring adherence to quality standards while maintaining data security.
Key Responsibilities:
• Standardize operations to a unified ITSM framework
• Coordinate major incident resolution across court operations
• Facilitate change management for legacy and digital systems
• Document complex requirements from court stakeholders
• Monitor vendor delivery against performance metrics
Requirements:
• Experience in User Acceptance Testing methodologies
• Proficien...