Reports to: Head of Business Systems.
Duration: 12 Months (Possibility of Permanent).
Our client, a prominent global organization, is seeking a highly capable leader in business systems and service delivery to ensure operational continuity, strengthen support processes, and enhance the overall performance of enterprise technology functions. In this interim capacity, the successful candidate will drive improvements in SLA achievement and streamline day‑to‑day activities within business application support. This individual will oversee incident response, customer support, governance, and broader service delivery, ensuring that service requests are managed effectively and consistently. They will introduce meaningful performance measurements, champion ongoing process improvements, and produce clear, actionable reporting to elevate organizational visibility and decision‑making. Working closely with internal stakeholder...