Interim Change Manager (Contact/Call Centre experience essential)

Location: UK (with travel to regional sites)

Contract: Interim (3-6 months+)

Start: Immediate / ASAP

We are partnering with a leading services organisation to appoint an experienced Interim Change Manager (Contact/Call Centre) to drive a critical transformation programme across multiple customer service operations.

This is a high impact role focused on improving operational performance, customer experience, and embedding sustainable change across a multi-site contact centre environment

The Role

You will lead the end to end delivery of change initiatives across call and contact centre operations, working closely with operational leadership, technology teams, and frontline colleagues.

Key responsibilities include:

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