Our client, a personal injury law firm based in the U.S., is seeking an Intake Specialist to join their team.

About the role

As an Intake Specialist, you will serve as the first point of contact for potential clients, ensuring their inquiries are handled promptly, professionally, and with care. The role involves managing inbound and outbound client communications, qualifying leads, and supporting the intake and legal teams throughout the client onboarding process. The ideal candidate should be confident in a sales‑driven intake environment while maintaining empathy and professionalism when dealing with sensitive personal injury cases.

What you’ll be doing

• Handle inbound and outbound calls with professionalism, empathy, and confidence.
• Engage with potential clients to assess their situation and qualify leads based on case criteria.
• Use a sales‑driven approach to convert qualified leads into signed clients.
• Accurately ...