Our client is a personal injury law firm based in the U.S. They handle a high volume of legal cases and prioritize professionalism, responsiveness, and exceptional client support in every interaction.
Intake Specialist – you will serve as the first point of contact for potential clients, ensuring inquiries are handled promptly, professionally, and with care. The role involves managing inbound and outbound client communications, qualifying leads, and supporting the intake and legal teams throughout client onboarding.
Handle inbound and outbound calls with professionalism, empathy, and confidence. Engage with potential clients to assess their situation and qualify leads based on case criteria. Use a sales‑driven approach to convert qualified leads into signed clients. Accurately document client information and case details in Cloud Lex or the firm’s case management system. Follow intake sc...