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Inspections Admin Representative

Company

Nan McKay & Associates

Location

Westwego, Louisiana

Type

Full Time

STATUS: Non-Exempt

SUMMARY: Detail-oriented administrative staff to provide high quality customer service through incoming calls and emails, process inspection reports, including data entry and review of inspections for completeness and quality.

SUPERVISION RECEIVED AND EXERCISED: Operates under the direct general supervision of a supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This may not be the complete listing of all responsibilities, duties and/or skills required. 

  • Handle all customer contacts by phone and email accurately and professionally. 
  • Inform and educate participants on inspections processes, and timelines. 
  • Provide excellent customer service to participants, landlords, co-workers, clients, and vendors. 
  • Defuse and deescalate irate customers as to ensure great customer experie...
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