As an Insights Partner, you will play a pivotal role in helping One New Zealand turn performance data into better business decisions, stronger customer outcomes, and clearer strategic direction. Sitting at the heart of Customer Delivery & Operations, this role goes beyond reporting to uncover the why behind performance, partnering closely with operational and commercial leaders to identify root causes, surface opportunities, and shape actions that improve customer experience, service efficiency, and business results.

What You’ll Do

• Lead analysis to identify the root causes behind customer experience, service, and business performance issues
• Turn complex performance data into clear, actionable insights that help prioritise initiatives and drive measurable outcomes
• Develop dashboards and visualisations that improve visibility of key performance drivers and support self‑service insight across teams
• Deliver regular, high‑quality i...