Job Description

This consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues.

Duties include, but are not limited to:

• Provide troubleshooting and installation assistance of HVAC/R equipment.
• Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
• Provide technical documentation to contractors, engineers and other personnel.
• Guide callers to the appropriate field personnel if first‑hand attention is required.
• Document call information into the call‑tracking database in the event additional follow‑up is required.
• Identify and help implement process improvements.

Ce consultant fournit une assistance technique de complexité modérée aux revendeurs, aux entrepreneurs et au personnel commercial sur le terrain,...