Answer incoming customer service emails, review incoming RFQ’s, and analyze customer specifications and requirements for suitability with products via review of customer supplied technical data; promote a strong customer service image to customers
Provide exemplary customer service, insuring quotes and orders are done efficiently by providing product technical support, quotations and product datasheets
Provide customer and sales support assistance with both commercial and technical issues and works closely with intercompany departments to support customer requirements.
Assist sales personnel, distributors, and end-users to ensure order accuracy and proper order flow in order to meet delivery commitments
Maintain and update CRM database and input customer data; maintain accurate and organized records
Remain knowledgeable of company’s products, market, industry trends and competitors