In this role, you are the first point of contact for our customers and a key driver of our sales pipeline. You will balance high-quality inbound support with lead discovery, identifying which inquiries have the potential to become long-term clients. Your goal is to provide helpful service while strategically qualifying and transitioning prospects to our sales team.

Core Responsibilities

• Inquiry Management: Act as the face of the company by responding to incoming inquiries via phone, email, or live chat with a friendly, professional, and helpful attitude.
• Lead Discovery: Conduct strategic discovery during service interactions. You’ll ask the right questions to uncover a customer’s specific needs, budget, and timeline.
• Qualification: Analyze inquiries to separate general questions from high-potential, sales-ready leads based on our internal company criteria.
• Appointment Setting: Act as a bridge between curiosity and closing. Smo...