Elevate customer experiences with J-Squared as an Inside Sales and Customer Support Specialist in Ottawa. This role is pivotal for driving sales growth while engaging customers through prompt ticket management and effective order processing.
As a vital member of J-Squared's team, you will focus on customer engagement and ensure satisfaction through effective communication across various channels. With your experience in ticket management and sales support, you will work closely with account managers and technical teams to meet customer needs and expectations consistently.
Key Responsibilities:
• Respond to inquiries via phone, email, or chat promptly
• Manage customer support tickets, ensuring thorough follow-up
• Collaborate on sales strategies with account managers
• Process sales orders accurately in our system
• Conduct market research to inform sales strategies
Requirements:
• Bachelor’s degree in a related field preferred
• 3+ years’ experience in in...