Description

Inside Merchant Growth Specialist

The Inside Merchant Growth Specialist (IMGS) drives same-store sales growth by managing remote merchant relationships, coaching utilization, and maintaining consistent outbound engagement. Success is measured by increased funding activity and predictable portfolio performance. 

Essential Duties & Responsibilities 

• Grow funded volume within assigned merchant portfolio (minimum $25K MoM) 
• Increase merchant utilization, reactivation, and retention 
• Build and maintain strong relationships with merchant partners 
• Proactively identify and address performance or engagement gaps 
• Coach merchants on sales strategies to increase financing adoption 
• Monitor trends and intervene to sustain production growth 
• Execute 65–75 daily outbound calls to drive engagement 
• Maintain accurate CRM tracking and manage a prioritized pipeline