Infrastructure Analyst | Tech Support (English Required)

As an Infrastructure Analyst, you will ensure stable, secure, and efficient environments that support our clients’ strategic projects, delivering solutions that connect people, processes and technology.

• Lead and align support engineers with business goals.
• Develop readiness plans and upskill programs to close technical and soft‑skill gaps.
• Mentor engineers on technical challenges, case management, and best practices.
• Serve as the primary escalation point for complex cases, managing them end‑to‑end.
• Oversee resolution of highly complex cases, ensuring solutions meet or exceed customer expectations.
• Maintain clear, consistent communication with customers throughout the process.
• Review customer feedback and implement service‑delivery improvements.
• Ensure adherence to company standards and compliance with data handling protocols.
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