Please note: This position requires you to work from our Mumbai office based in

Andheri East .

At CACTUS, we are seeking an experienced Desktop Engineer / IT Support Analyst to provide

Level 2 end-user support

in a 24x7 enterprise environment. The ideal candidate will be responsible for

desktop, laptop, and end-user application support , ensuring high availability, performance, and user satisfaction while meeting SLA commitments.

Job Responsibilites
Install, configure, and support

Windows desktop/laptop environments

(MacOS/Linux exposure is a plus).
Provide

L2 technical support

to end-users via phone, email, chat, and remote tools.
Troubleshoot and resolve

hardware, software, Office 365, Outlook/Exchange, Active Directory, printer, and basic network issues .
Manage

incident and service request lifecycle

using ITSM/ticketing tools, ensuring SLA adherence.
P...