An IT Incident Technician is responsible for managing and resolving technical issues within an organization’s IT environment. The role involves logging and tracking incidents, diagnosing hardware and software problems, applying appropriate solutions, and keeping users informed throughout the resolution process. The technician works within an incident management system to prioritize and handle support requests efficiently, with a strong focus on maintaining IT asset inventory in ServiceNow and supporting Windows-based devices.

Key Responsibilities

• Manage and maintain IT hardware inventory records in ServiceNow.
• Provide deskside support for Windows systems and end users.
• Install, configure, and troubleshoot software applications.
• Support and maintain IT infrastructure and software environments.
• Install, upgrade, repair, and replace End User Computing (EUC) devices such as desktops, laptops, monitors, and peripherals.