IT Support L0

(Fresher)
Location: Vadodara, Gujarat - 390021

Position Summary:
We are seeking a motivated and enthusiastic fresher to join our IT Support team as an L0
Support Technician. The ideal candidate will have a strong foundation in computer science or
information technology, excellent verbal communication skills in English, and a passion for
troubleshooting and resolving technical issues.

Key Responsibilities:
First Point of Contact: Serve as the initial point of contact for IT support, handling
incoming support requests via phone, email, or ticketing system.
Basic Troubleshooting: Diagnose and resolve basic technical issues related to desktops,
laptops, and networks.
Incident Logging: Accurately document and log all support requests and resolutions in
the ticketing system.
User Assistance: Assist users with software installation, configuration, and basic
troubleshooting.
Hardware Support: Provide support for...