Role - IT Service Management Analyst

Required Technical Skill Set - experience in inbound customer service environment/ Service Management

Desired Experience Range - 3 to 5 years

Location of Requirement - Delhi NCR/Nagpur

Must Have

• Strong problem-solving abilities with inter team collaboration
• Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences.
• Incident Coordination
• Lead and manage major incidents from detection to resolution.
• Ensure rapid assessment, prioritization, and escalation of incidents.
• Act as the primary point of contact during major incidents.
• Provide timely and accurate updates to stakeholders, including senior leadership.
• Facilitate incident review calls and post-incident reports.
• Root Cause Analysis & Reporting