Information Technology Service Desk Manager

Company

Tata Consultancy Services

Location

taguig, metro manila

Type

Full-time

            Candidate should have minimum of 17+ yrs. experience 
Should have Global Service Desk domain experience managing a team of 200+ FTE across multiple geo’s 
Comfortable with working in night shifts as per business requirement 
Experience in performing client facing role and maintain high level of customer satisfaction 
Exposure to project financial management, top line, bottom line, margins, levers to improve margins 
Acting as the bridge between client and operational delivery teams 
Excellent communication around issues and opportunities - get things done, make things happen 
Stakeholder Management - Collaborating with Client & Internal senior leaders on account management and growth 
Service Reporting and sponsoring service delivery meetings 
Should have knowledge on Transformation & Identifying Service Improvement opportunities & current market trends 
Report daily, weekly & monthly service delive...
        

🍁 SearchCanadaJobs.com

Information Technology Service Desk Manager

🍁 Ready to Apply?