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Information Technology Service Delivery Manager

Company

Curran Daly + Associates

Location

, , philippines, , , philippines

Type

Full-time

Responsibilities

  • Provide direction and oversight to the IT Client Success team, including Implementation Specialists.
  • Maintain direct accountability for client relationships, outcomes, and overall satisfaction.
  • Serve as the primary escalation point for client implementations.
  • Act as a hands-on backup when needed to ensure continuity, quality, and timely delivery of IT solutions.
  • Partner closely with internal IT, Security, Sales, and Client Services teams.
  • Drive alignment across departments to deliver a consistent, scalable, and high-quality client experience.

Requirements

  • A minimum of 12 years’ experience in client success, account management, or related roles within the healthcare IT sector.
  • At least 3 years of proven leadership experience, with the ability to guide teams and influence cross‑functional stakeholders.
  • Exceptional written, verbal, and presentation c...

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