Position:
Run Quality / ITSM Governance Analyst Location:
Singapore Experience:
2–5 Years Shift Timing:
8:45 AM – 6:30 PM (SGT) Employment Type:
Full-time / Contract Job Description – Run Quality / ITSM Governance Analyst Role Summary We are looking for a proactive professional to improve
Run Operations, ITSM practices, and production quality management
across global support teams. This role focuses on
process improvement, governance, reporting, incident coordination, and operational excellence
rather than hands-on IT support. The ideal candidate should understand IT support operations and drive improvements across
Incident, Change, Problem, and Request Management
processes. Key Responsibilities ITSM Process Improvement Streamline ITSM processes across global teams Improve
Incident Management, Request Management, Problem Management, and Change Management
practices Ensure process consistency across teams globally Draft and reinforce operational bes...