Respond to IT requests from all emails, portal, and telephone within the agreed targets.
Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.
Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times.
Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.
Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.
Provide basic PC installations and configuration tasks.
Job Requirements
2-3 years working experience in a computer related support or and IT operational environme...