Job Title: Bilingual Helpdesk Technician (French & Dutch) – Remote

Location: Remote (French Time Zone)

Start Date: 11 May (Urgent)

Duration: 6–8 months (with potential extension)

Employment Type: Full-time

About the Role

We are urgently looking for two experienced Helpdesk Technicians to join a remote support team serving a Belgian client. This role requires strong bilingual capability in French and Dutch, along with flexibility to work across shifts.

You will be part of a larger support team operating from Lille, France, providing end-user support and ensuring high service quality.

Key Responsibilities

• Provide first-line IT support to end users via phone, email, or ticketing systems
• Troubleshoot hardware, software, and network-related issues
• Log, track, and resolve incidents in line with SLAs
• Escalate complex issues to relevant teams w...