We are looking for a dedicated Help Desk Support to join our IT support team. In this role, you will be the first point of contact for our internal/external users, providing technical support via inbound calls.

You will be required to work on a rotating shift schedule (covering mornings, afternoons, nights, and weekends) to ensure our global operations run 24/7. We are looking for someone who thrives in fast-paced environments and can resolve issues efficiently with a customer-first mindset.

Key Responsibilities

• Inbound Call Management: Handle a high volume of incoming calls, logging tickets and resolving issues on the first contact where possible.
• Technical Troubleshooting: Provide Level 1/2 technical support for hardware, software, network connectivity, and VPN issues (Windows OS, Office 365, Active Directory, etc.).
• Ticket Management: Accurately document user issues, troubleshooting steps, an...