Domain Knowledge: Solid understanding of the banking technology landscape (e.g., Core Banking, Payments, or Wealth Management platforms).

Frameworks: Deep expertise in ITIL concepts (Certification is a plus).

Technical Literacy: Proven ability to analyze complex technical data and telemetry. Hands‑on experience with performance monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, or ServiceNow) is highly advantageous.

Soft Skills: Excellent managerial and leadership skills; the ability to remain calm under pressure and influence stakeholders across various seniority levels.

Analytical Rigor: Strong problem‑solving skills with a meticulous approach to time management and prio...