Minimum of 5–8 years of experience in IT Operations, Incident Management, Service Management, or Production Support within banking, fintech, or highly regulated industries.
Minimum of 3 years of experience managing Major Incidents and critical production environments.
Job Description:
Incident Management and Service Restoration
Lead and coordinate the end-to-end management of production incidents affecting digital banking channels, core banking systems, middleware, APIs, payment gateways, infrastructure, and third-party integrations.
Take command of Major Incident calls and ensure appropriate technical teams, vendors, and stakeholders are engaged promptly.
Drive rapid restoration of services while minimizing customer impact and operational disruption.
Ensure incidents are properly classified, prioritized, escalated, and mana...