Location:
Saudi Arabia
Education:
Bachelor’s degree in Information Technology, Computer Science, MIS, Engineering, or related field.
Experience:
2–4 years of hands-on experience in Incident Management, IT Operations, NOC/SOC roles, or IT Service Management functions.
Monthly Salary Package:
9,00 - 12,000 SAR
Qualifications & Skills:
Strong understanding of IT Service Management (ITSM) frameworks, especially ITIL.Experience in incident logging, classification, prioritization, investigation, and closure.Ability to manage multiple incidents simultaneously and meet defined SLAs.Strong analytical skills to identify trends, anomalies, recurring issues, and performance insights.Proficiency with incident management tools and monitoring platforms.Experience preparing and documenting incident reports, RCA re...