Job Description

Your role will be responsible for taking guest orders, communicating with guests, recording and expediting of orders to relevant departments whilst ensuring every detail is taken and upselling standards are met. The role involves the ability to pre‑empt and deliver a luxurious and high‑quality level of service to both the guest rooms and residences whilst managing delivery and service targets.

You will work in close contact with the kitchen and rooms teams to ensure smooth and consistent service whilst surpassing the guests’ expectations.

Responsibilities

• Detailed and precise order taking and communication with guests in a friendly and professional manner.
• Managing expedition of time‑sensitive guest orders and requests.
• Preparing orders for delivery and service whilst managing time‑sensitive targets.
• Maintaining and keeping accurate guest records.
• Upselling and promoting goods and se...