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Implementation Support

Company

TrueCommerce

Location

Port Talbot, Wales

Type

Full Time

What you'll do:


  • Serve as the primary customer contact throughout the implementation lifecycle, from kickoff through go-live.

  • Manage multiple small to mid-sized implementations concurrently, ensuring milestones, timelines, and expectations are met.

  • Deliver projects on time using TrueCommerce implementation best practices and methodologies.

  • Identify risks or issues and escalate appropriately to ensure successful go-live.

  • Train customers on solution functionality and best practices through webinars and one-on-one sessions.

  • Ensure customers are prepared to use the solution effectively at go-live.

  • Provide clear, timely project status updates and maintain project records in NetSuite PSA.

  • Collaborate with internal teams to resolve software, mapping, and integration issues.

  • Document implementation issues and lessons learned to support continuous improvement.

  • Deliver ...

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