We’re looking for a detail-oriented and proactive Implementation Support Officer to join our Customer Support & Recoveries (CS&R) Team. In this role, you will play a key part in supporting projects, driving process improvements, maintaining compliance standards, and enhancing both customer and staff experience.
Working closely with Customer Care, Hardship teams, and leadership, you will help ensure operational excellence through effective reporting, quality assurance, and continuous improvement initiatives.
This role is Permanent, Part-Time working 19 hours a week (0.5 FTE). We are flexible on how these hours can be worked, within our standard business hours. This could be within 3 fixed days or across 5 days, supporting school drop-offs and pick-ups.
Why join us