JOB DESCRIPTIONS

• Conduct requirements gathering workshops with client users for vanilla/standard product scope,
• Configure system parameters, master data settings, and module options per approved requirements,
• Design and develop end-user training materials: manuals, quick guides, job aids
• Deliver training sessions (classroom, virtual, floor support) to client end users
• Prepare and review UAT test scripts and scenarios covering both vanilla features and integrated gap solutions,
• Facilitate UAT sessions: coordinate client users, log defects, track resolution with the development party
• Escalate UAT defects to PM; escalate functional/standards issues to Development Team
• Support cutover activities and provide hypercare (post go-live support)
• Document SOPs, user guides, and operational handover materials

REQUIREMENTS

• A degree in Information Technolo...