We are looking for an Implementation Consultant (JIRA) to lead end-to-end implementations and configurations of Jira Service Management solutions. This role requires a strong blend of technical expertise and functional understanding of ITSM processes to design scalable, efficient, and client-centric solutions.
The ideal candidate will work closely with stakeholders to translate business requirements into technical configurations while ensuring adherence to ITIL best practices and high-quality delivery standards.
Responsibilities
Lead implementation and configuration of Jira Service Management solutions Design and configure ITSM workflows including Incident, Request, Problem, Change, and Assets/CMDB Manage and maintain JSM Assets schemas and relationships Implement third-party integrations using REST APIs and marketplace tools Translate business requirements into scalable technical solutions Configure SLAs, queues, automations, forms, and service portals Support testing phases ...