Implementation Specialist (SaaS Onboarding, CRM/ERP Systems – Remote, U.S. Hours)

About the Role

We’re hiring an Implementation Specialist to lead client onboarding, system setup, and successful product adoption.

In this role, you’ll guide clients from post-sale to full implementation — configuring systems, delivering training, and ensuring a smooth go-live experience.

If you’re strong in SaaS onboarding, project management, and client communication, this role gives you ownership of the entire implementation journey.

Responsibilities

Client Onboarding & Kickoff

• Lead client onboarding sessions, introducing workflows, timelines, and expectations
• Gather requirements and confirm implementation scope
• Build strong client relationships from day one

System...