Ensure a positive and joyful shopping experience for all IKEA visitors and customers.
Make the department fast and efficient for customers, and cost‑effective for the IKEA store.
Handle customers’ issues efficiently and with empathy.
Actively work towards fulfilling the four tasks of the store.
Ensure checkout is effectively equipped at all times, ready and available to help customers when needed.
Have the knowledge, confidence, and desire to make customer payment easy.
Know levels of authorisation to solve payment problems; recognise when to escalated issues to someone with higher authorisation and pass relevant information to them.
Offer solutions to frequently asked questions to improve the future shopping experience for everyone.
Use the till to accurately register products and customer payments according to given routines.